News

What's new at Galactic Practice Solutions

Announcements, product updates and a look at how our platform helps your practice.

Launching 2 November 2026

Our Claims Recovery CRM launches 2 November 2026

Unpaid and rejected medical aid claims quietly cost practices a large share of their income. Our Claims Recovery CRM goes live on 2 November 2026, so practices can see, chase and recover that money — without spreadsheets or lost paperwork. It's in final testing now, and existing clients get access first.

  • Submit rejected claims in a simple form — medical aid, reference, amount and rejection reason
  • Track every claim from submitted through review, resubmission and appeal to recovered
  • Follow-up reminders so nothing sits unpaid in admin's in-tray
  • Rejection reasons grouped so recurring errors can be fixed at the source
  • Recovered-revenue totals showing the money won back for the practice

Want a head start? See how the Claims Recovery CRM works and register your interest.

Platform overview

How our website works for your practice

Everything you can do on galactic-hive.co.za, from first visit to booked consultation.

01

Four solution divisions

Revenue, Operations, IT and Digital & Growth — choose single services or an integrated Practice Partner approach.

02

Guided practice assessment

A five-step form captures your practice type, size, challenges and needs. Our team is notified by email right away.

03

AI recommendations & consultation brief

After submitting, generate tailored service recommendations with priorities, quick wins and a suggested package.

04

Online consultation booking

Pick a weekday and time slot that's still free. Your details from the assessment are filled in for you.

05

Case studies & portfolio

Real work like SisterB Health Services and Revenue Recovery, with a filterable gallery, posters, signage and videos.

06

Packages & Practice Launch

Clear packages for established practices and a step-by-step journey for practices opening their doors.

07

WhatsApp & social contact

A floating WhatsApp button on every page, plus TikTok, X and Facebook links in the footer.

08

Secure team admin

Staff sign in to manage content, media, leads and follow-ups, with role-based access and an activity log.

09

Privacy built in

POPIA-conscious handling, a privacy policy, POPIA notice and terms — patient information is never published.

Be first to try the Claims Recovery CRM

Start with a free practice assessment and we'll show you where revenue is being lost.